Below are some frequently asked questions

If you have any questions that are not covered by our FAQ you can ask us by E-Mail or through social media.

Do I have to insure my mobility scooter?

No but it is recommended. Insurance covers you in case your scooter is stolen, damaged or you accidental knock into someone.

Do I have to get my mobility scooter serviced every year?

No but to keep it running smoothly it is wise to.

Do I need to take lessons to learn how to drive a mobility scooter?

No, we will show you how to control a scooter and make sure you are capable of operating one safely.

Do I have to have a number plate on my mobility scooter?

Only class 3 mobility scooters have to be registered with the DVLA, they will send you a log book with a registration number on. It is recommended to have a number plate on the back but not required.

What is a class 3 mobility scooter?

A class 3 mobility scooter is a scooter that is capable of driving over 4mph and a maximum speed of 8mph.

Can I use a class 3 mobility scooter on the pavement?

Yes but you have to limit the speed to 4mph using the limiter switch. If in doubt, call in and we will show you.

How often should I charge my mobility scooter?

It depends on how often you use the scooter but when charging we suggest an over night charge. 8 hours is enough to fully charge any battery size but after the batteries are full the charger will switch to a trickle charge and is fine to be left for a few hours. After a while of having your scooter you will learn how far you can go before you need to charge it.

What if I am not going to use my mobility scooter for a while?

If you are not going to use the scooter for a while then it is recommended to give it an overnight charge once a month. If it is a small scooter with a removable battery box you should remove the box and store it in the house, especially in the winter.

Can I use my mobility scooter in the rain?

Yes but you will need rain protection for you and the mobility scooter.

What warranty do I get on my new mobility scooter?

As standard on all Ability power products you get a 12 months parts and labour warranty with the option to pay £50 within the first month to also include the local callout fee. The local callout fee is usually wavered for the first month for warranty issues.